Shipping/ Local Pick Up
At this time, we are only offering shipping within the US.
We offer order pick up to anyone interested in picking up their order local to 08016 (Burlington, NJ). Please use discount code PICKUP at checkout if you wish to pick your order up. We will reach out via EMAIL to provide the pick up details.
Returns and Exchanges
We want you to be in love with your finished product! All items in this shop are custom and made to order which means they are created especially for you. The colors and any extra details you request are selected/chosen/created just for you!
This makes exchanges/refunds, due to color change, etc. very complicated as we don't keep these items made up or in stock. We also like to send brand new items, not exchanged items, to customers as we put lots of love into each creation, creating it just for you.
Thus, returns and refunds are only accepted in the situation where we've made a mistake or some type of damage (misspelled name, wrong item, wrong customization details per our conversation or incorrect name, etc.).
If there is an issue with the item, please contact us within 2 days of receiving the item so we can rectify the issue.
Personalization
I will accommodate changes to your order BEFORE beginning your project free of charge. However, AFTER the proof has been delivered and approved by you, there will be an upcharge should additional changes be requested.
